1. Privacy Policy

Privacy Policy

At Spex Knit, we respect your privacy and are committed to protecting your personal information. We collect information such as your name, email address, phone number, shipping address, and payment details when you place an order or contact us.

We use this information to:

• Process and deliver your orders
• Provide customer support
• Improve our website and services
• Send promotional emails (with your consent)

We do not sell or rent your personal information to third parties.

Your information may be shared with:

• Shipping partners
• Payment gateways
• Legal authorities when required by law

We use cookies to improve your browsing experience.

For any privacy-related concerns, contact us at:
Email: support@spexknit.com

Privacy policies commonly disclose collection of customer, device, and cookie information and explain how it is used and shared.

---

2. Refund & Return Policy

Refund & Return Policy

We want you to be satisfied with your purchase.

Returns

• Returns can be requested within 7 days of receiving the order.
• Products must be unused, unwashed, and in original packaging.
• Due to hygiene reasons, worn innerwear products cannot be returned.

Exchanges

• Size exchange is available subject to stock availability.
• Exchange requests must be made within 7 days of delivery.

Refunds

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method or bank account.

Non-Returnable Items

• Used products
• Damaged by customer
• Clearance or sale items

Most apparel stores require items to be unused, in original condition, and process refunds after inspection.

---

3. Shipping Policy

Shipping Policy

Order Processing

• Orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays are processed on the next business day.

Delivery Time

• Karachi: 2–4 Business Days
• Major Cities: 3–5 Business Days
• Remote Areas: 5–7 Business Days

Shipping Charges

• Standard delivery charges apply at checkout.
• Free shipping may be offered during promotional campaigns.

Order Tracking

• Tracking details will be sent via SMS or email once the order is shipped.

Shipping policies typically explain processing times, delivery estimates, and tracking availability.

---

4. Terms & Conditions

Terms & Conditions

By using Spex Knit, you agree to:

• Provide accurate information when placing orders.
• Not misuse the website.
• Accept that prices and product availability may change without notice.
• Understand that product colors may vary slightly due to screen settings.
• Respect all copyrights, trademarks, and intellectual property owned by Spex Knit.

Spex Knit reserves the right to:

• Refuse or cancel orders
• Update pricing
• Modify website content
• Update these terms at any time

E-commerce terms commonly reserve rights to modify pricing, availability, and website content.

---

5. Cancellation Policy

Cancellation Policy

• Orders may be cancelled before shipment.
• Once shipped, cancellation is not possible.
• Refunds for cancelled prepaid orders will be processed within 7 business days.

Many online stores allow cancellation before dispatch and restrict it afterward.